Same-day video visits
Available to members anywhere in California during clinic hours, and through the member line outside them.
Your physician, on video
Not a rotating panel of strangers. The same doctor, the same record, available the same day anywhere you are physically located in California.
What video does and does not do
Roughly two thirds of our video visits are resolved without a trip to the clinic (sample figure). The other third needs hands, and we say so during the call rather than after it.
Well suited to video
Result reviews
Fifteen minutes to walk through a panel properly, instead of trading portal messages for a week.
Medication titration
Dose changes and side-effect reviews almost never need an examination.
Mental health follow-up
Structured PHQ-9 and GAD-7 review from somewhere you feel comfortable.
Post-discharge checks
Following a hospital stay without asking you to travel while you recover.
Rashes with photographs
Send images through the portal beforehand and we look at them together.
Coordination calls
Joining a call with a specialist so the plan is agreed once, with everyone present.
Needs to be in person
A new abdominal pain
Needs palpation. Guarding and rebound cannot be assessed over video.
An ear, a throat swab or a joint
Otoscopy, culture and joint examination all need hands and instruments.
Chest pain or breathlessness
This is an emergency assessment, not a video one. Call 911.
A suspicious skin lesion
Dermoscopy and, often, a biopsy. Photographs help us triage, not diagnose.
Anything needing a controlled substance
Federal and state rules frequently require an in-person visit first.
You are outside California
Licensure follows your physical location. Call the member line and we will help you locally.
A video visit is never the right response to an emergency. For chest pain, sudden breathlessness, stroke symptoms, heavy bleeding, confusion or thoughts of self-harm, call 911. For self-harm you can also call or text 988.
How a video visit runs
- 01
Request a slot
Through the portal, or by calling the member line. Same-day slots are held open every morning and afternoon.
- 02
Pre-visit questionnaire
Two minutes in the portal so your physician arrives with the context already loaded.
- 03
The visit
Browser-based, no application to install, with a phone fallback if the connection fails.
- 04
Plan and prescriptions
Sent to your pharmacy during the call, with a written summary in the portal afterwards.
- 05
Escalation if needed
If the video shows this needs an in-person examination, we book it before the call ends.
What is included
Telehealth is included at every membership tier, with no per-visit charge.
Result reviews
A fifteen-minute video slot to go through a panel properly instead of trading portal messages.
Medication management
Titration, side-effect reviews and deprescribing conversations, which rarely need an examination.
Mental health follow-up
Structured follow-up using PHQ-9 and GAD-7, with the privacy of your own home.
Post-visit and post-discharge
Checking in after a hospital stay or a procedure without making you travel.
Second opinion coordination
Joining a call with a specialist so the plan is agreed once, with everyone present.
Telehealth availability depends on your physical location at the time of the visit and on California licensure. This page is general information, not medical advice.
Generally no. Our physicians are licensed in California, and licensure follows your physical location, not your home address. Call the member line and we will help.
For many things, yes. For anything that needs palpation, otoscopy, a swab or a joint examined, no, and we will say so.
Most medications, yes. Controlled substances have additional federal and state requirements that sometimes need an in-person visit first.
Your physician calls you on the phone number in your record and finishes the visit there.
Same day, from wherever you are
Members request a video slot through the portal or the member line. Slots are held open every morning and afternoon.